- No. 7 Disa Road, Extension 8, Kempton Park
- pension@mepf.co.za
- +27 11 578 5333
By MEPF
Everything You Need to Know About MEPF Claims
A simple guide for HR and members
MEPF CLAIMS GUIDELINE
The following apply to all claims:
- All official claim and exit forms must be signed by both the employer and the member
- Documents must be certified and clear
- Claims are only processed once all required documents are received
- Banking details must belong to the claimant
- For all claims to be processed, contributions must be up to date.
Ill-health / Disability Claim
Key information:
- The claim must be submitted within six (6) months from the date the employer becomes aware of the illness or incident
- The illness or injury must render the member incapable of performing their duties
- Detailed medical report and diagnostic test results
- The last active working day is clearly stated on the claim form
- Employer intervention records and detailed leave report
- Copies of the payslip on the date of disability
- Sick leave records for two years prior to disability date
- Contributions must continue until the claim is finalized and approved
Ill-health Claim Process
- Member completes claim forms and submits them to the employer
- Employer submits completed forms and medical reports to the Fund
- Fund submits documents to the insurer for assessment
- The insurer approves or declines the claim
- Upon approval, the Fund requests final documents from the employer (Termination of Service Form, Certified ID Copy of member, 3 months bank statements or bank confirmation letter, Questionnaire)
Ill-health / Disability Claim Documents
- Termination of Service Form
- Completed Disability Claim Forms:
- Employee Declaration (completed by member)
- Employer Declaration (completed by employer)
- Confidential Medical Report (completed by treating doctor)
- Certified copy of the member’s ID
- 3 months’ bank statements or a bank confirmation letter
- Member’s Tax Directive or SARS Tax Reference Letter
Resignation / Dismissal Claim
This claim applies when a member leaves employment before retirement age
Documents Required:
- Termination of Service Form (signed by employer and member)
- Certified copy of the member’s ID
- Proof of resignation or dismissal from employer
- 3 months’ bank statements or bank confirmation letter
- Transferee fund (Retirement component) and new employer details
- Member’s Tax Directive or SARS Tax Reference Letter
NB: Originals for the documents completed are required: (Form, Certified ID, and Bank details)
Retirement Claim (Early or Normal Retirement)
This claim applies when a member retires from active employment
Documents Required:
- Termination of Service Form (signed by employer and member)
- Certified copy of the member’s ID
- 3 months’ bank statements or bank confirmation letter
- Member’s Tax Directive or SARS Tax Reference Letter
- Completed Retirement Questionnaire
- Certified copy of marriage certificate (if applicable)
- Certified copy of spouse ID (if applicable)
Death Claim
This claim applies when a member passes away while still in service.
Documents required:
- Termination of Service Form
- Death Benefit Application Form completed by dependents and beneficiaries
- Certified copy of the deceased member’s ID
- Certified copy of death certificate
- Certified copies of all dependents’ and beneficiaries’ IDs
- Certified copies of children’s birth certificates
- Proof of banking details of all beneficiaries/claimants
- Member’s Tax Directive or SARS Tax Reference Letter
- Proof of marriage
- Witness affidavits confirming the marital status of the deceased
- Two affidavits from the immediate family of the deceased member confirming marital status and the number of children.
- If the child is above the age of 21 and still schooling, attach proof of registration.
- If the beneficiary/dependent has proof of financial dependency, it should be submitted.
- Certified copies of the witness’s ID
Pensioner Death Claim
This applies when a pensioner passes away after retirement.
Documents required:
- The Death Application Form is completed by the member’s spouse, the witness from the deceased’s side.
- Certified copy of pensioner’s ID
- Certified copy of death certificate
- Certified copy of spouse’s ID
- Certified ID copy of the witness.
- Spouse’s tax number.
- Proof of marriage (Note: marriage must have existed before retirement)
- Proof of banking details of the member spouse (3 months’ bank statement)
Divorce Claim
This claim applies when a divorce order awards pension interest to a non-member spouse.
Documents required:
- Divorce claim application form
- Certified copy of the member’s ID
- Certified copy of non-member spouse ID
- Divorce decree
- Divorce settlement agreement
- Proof of marriage
- Proof of banking details of non-member spouse
Funeral Claim
Important note:
- The Family Funeral Cover Form must have been completed and submitted to the Fund before the death occurred (six-months waiting period applies).
- Please note that we are not permitted to alter or amend any details on the application forms, regardless of how minor they may seem.
- The 48-hour turnaround time for processing a claim only begins upon receipt of all required documentation being accurate and fully completed.
- Your funeral cover benefit will lapse after 3 months of non-contribution. Once outstanding contributions are paid/received and updated, a six-month waiting period will apply to the life assured.
Documents required:
- Funeral Claim form
- Certified Copy of Principal Member’s ID
- Certified Copy of the Deceased person’s ID
- Certified Copy of Death Certificate
- Certified Copy of Beneficiary ID (Applicable when Principal Member is deceased)
- Certified Copy of Account Holder ID (Applicable when the Beneficiary does not have a Bank Account)
- Notice of Death- Bi1663 (Page 1 and 2)
- Proof of relationship (if surnames differ)
Correct Scheme Name and Number:
Please ensure the appropriate scheme name and number are selected based on the claimant’s membership category
Active Member
- Scheme Name: MEPF for Active Member
- Scheme Number: 061373
Spouse of a Pensioner (Widow/Widower Book)
- Scheme Name: Widow/Widower Book
- Scheme Number: 061376
Pensioner
- Scheme Name: Pensioner Book
- Scheme Number: 061374
Quick HR Submission Checklist
Before submitting any claim, confirm that:
- All forms are fully completed and signed
- All documents are certified and legible
- Banking details are correct and verified
- Supporting documents match the claim type
- Contributions are still active where required
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The Fund is administered by Akani Retirement Fund Administrators (Pty) Ltd.
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